The return of the product/products ordered and delivered by ElineStudios will be made exclusively by sending them by the customer to the address
Stefan Furtuna entrance no. 8 sector 1 Bucharest,
Name: SC Maison Eline SRL
The customer will pay the transport fees related to the return, within 14 calendar days from the date of delivery.
If the product is defective at the time of delivery to the customer, the return transport will be borne by Eline Studios.
To register the return request, please fill out the return form that you can find in the store's main menu.
- the list of products proposed for return together with the order number;
- the reason for the return;
- the IBAN account and the full name of the sender;
ELINE STUDIOS SENDS COURIER FOR PICK-UP ONLY AT THE CLIENT'S REQUEST AND THE COST IS BEARED BY THEM.
For returned products with damaged or incomplete packaging, signs of wear, scratches, bumps, damaged stamps, etc. ElineStudios.ro will have the right to choose whether or not to accept the return of the products.
The counter value of the products ordered, delivered by ElineStudios and subsequently returned by the buyer, under the conditions mentioned above, will be returned exclusively by bank transfer, to the account sent by e-mail within 5-7 working days from the date of delivery of the return.